Worldwide Delivery · 60-Day Returns
Shipping & Returns
Processing Time
All items are handmade and inspected one by one before packing:
- Ready-to-ship items: 3–5 business days
- Sample orders: 7–15 business days after payment confirmation
- Wholesale orders: 15–35 business days after prepayment confirmation
Shipping Rates
Shipping is calculated at checkout based on your destination and order weight. Estimated rates for retail orders:
United States: $24.99 flat, or FREE on orders over $200.
Southeast Asia: $14.99 flat, or FREE on orders over $150.
Other countries: $29.99 flat, or FREE on orders over $250.
Wholesale orders: shipping is quoted per order and depends on destination and quantity. Email us at zqf215@outlook.com for exact rates.
Order Tracking
Every order is shipped with a tracking number, which we send to your email once your parcel is handed to the carrier. You can follow your shipment on the carrier’s website. Please allow 1–2 business days for tracking information to update.
Customs & Import Duties
International orders may be subject to import duties, taxes and customs fees charged by your country. These are the responsibility of the buyer and are not included in our prices or shipping costs.
Returns
We want you to love your handmade piece. If you are not completely satisfied, you may return unused items in their original condition within 60 days of delivery for a refund.
Custom-engraved and OEM items are made to your specification and are non-returnable unless they arrive damaged or defective.
How to Start a Return
- Email us at zqf215@outlook.com with your order number and reason for return
- We will confirm the return address and any instructions within 1–2 business days
- Pack the item carefully in its original packaging and ship it back
- Once we receive and inspect the item, we process your refund within 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including shipping costs.